1. Contractual Relationship
applications, websites, content, products, and services (the “Services”) made available by MoEVing
Urban Technologies Private Limited, a private limited company incorporated in accordance with the
provisions of Companies Act, 2013, having its registered offices at Delhiat Delhi (“MOEVING”). This
Application is operated and owned by MOEVING. This document is an electronic record in terms of
Information Technology Act, 2000 and rules thereunder as applicable and the provisions pertaining
to electronic records in various statutes as amended by the Information Technology Act, 2000. This
electronic record is generated by a computer system and does not require any physical or digital
By clicking on the “I ACCEPT” button, You are consenting to be bound by these User Terms.
PLEASE ENSURE THAT YOU READ AND UNDERSTAND ALL THESE TERMS BEFORE YOU USE THE
APPLICATION. IF YOU DO NOT ACCEPT ANY OF THE TERMS, THEN PLEASE DO NOT USE THE
APPLICATION OR AVAIL ANY OF THE SERVICES.
YOUR AGREEMENT TO THESE USER TERMS SHALL OPERATE AS A BINDING AGREEMENT BETWEEN
YOU AND MOEVING IN RESPECT OF THE USE AND SERVICES OF THE APPLICATION.
Your access and use of the Services constitutes your agreement to be bound by these Terms, which
establishes a contractual relationship between you and MOEVING. If you do not agree to these
Terms, you may not access or use the Services. These Terms expressly supersede prior agreements
or arrangements with you. MOEVING may immediately terminate these Terms or any Services with
respect to you, or generally cease offering or deny access to the Services or any portion thereof, at
any time for any reason.
Supplemental terms may apply to certain Services, such as policies for a particular event, activity or
promotion, and such supplemental terms will be disclosed to you in connection with the applicable
Services. Supplemental terms are in addition to, and shall be deemed a part of, the Terms for the
purposes of the applicable Services. Supplemental terms shall prevail over these Terms in the event
of a conflict with respect to the applicable Services.
MOEVING may amend the Terms related to the Services from time to time. Amendments will be
effective upon MOEVING’s posting of such updated Terms at this location or the amended policies or
supplemental terms on the applicable Service. Your continued access or use of the Services after
such posting constitutes your consent to be bound by the Terms, as amended.
Our collection and use of personal information in connection with the Services is as provided in
information (including your contact information) if there is a complaint, dispute or conflict, which
may include an accident, involving you and a Third Party Provider (including a transportation
network company driver) and such information or data is necessary to resolve the complaint,
dispute or conflict.
All of the defined and capitalized terms in these Terms will have the meaning assigned to them here
(i). “Account” shall mean the account created by the user on the Application for availing the
(ii). “Applicable Laws” shall mean and include all applicable statutes, enactments, acts of legislature
or parliament, laws, ordinances, rules, by-laws, regulations, notifications, guidelines, policies,
directions, directives and orders of any governmental authority, tribunal, or a court of India.
(iii). “Application” for purposes these Terms shall mean an application made available to the users
through which the users can use the Services subject to their acceptance of the Terms.
(iv). “Force Majeure Event” shall mean any event arising due to any cause beyond the reasonable
control of MOEVING.
(v). “Users ”or “You” shall mean the persons using the application for availing Services.
(vi). “Registration Data/Uploaded Data” shall mean and may include the present, valid, true and
accurate name, email ID, phone number and such other information as may be required by
MOEVING from the User from time to time for registration on the Application.
(vii). “Service(s)” means the recommendations, results and analysis provided by the application
The Services constitute a technology platform that enables users to avail the following Services by
using the Application:
(i). Analysis: The users can use the analysis results free of charge and implement changes in
(ii)Feedback: Based on their experience and use of the Services, the Users can provide their
Feedback through the website.
Subject to your compliance with these Terms, MOEVING grants you a limited, non-exclusive, non-
sublicensable, revocable, non-transferrable license to: (i) access and use the Applications on your
personal device solely in connection with your use of the Services; and (ii) access and use any
content, information and related materials that may be made available through the Services, in each
case solely for your personal, non commercial use. Any rights not expressly granted herein are
reserved by MOEVING and MOEVING’s licensors.
You may not: (i) remove any copyright, trademark or other proprietary notices from any portion of
the Services; (ii) reproduce, modify, prepare derivative works based upon, distribute, license, lease,
sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise
exploit the Services except as expressly permitted by MOEVING; (iii) decompile, reverse engineer or
disassemble the Services except as may be permitted by applicable law; (iv) link to, mirror or frame
any portion of the Services; (v) cause or launch any programs or scripts for the purpose of scraping,
indexing, surveying, or otherwise data mining any portion of the Services or unduly burdening or
hindering the operation and/or functionality of any aspect of the Services; or (vi) attempt to gain
unauthorized access to or impair any aspect of the Services or its related systems or networks.
6.Third Party Services and Content
The Services may be made available or accessed in connection with third party services and content
and privacy policies may apply to your use of such third party services and content. MOEVING does
not endorse such third party services and content and in no event shall MOEVING be responsible or
liable for any products or services of such third party providers. Additionally, Apple Inc., Google, Inc.,
Microsoft Corporation or BlackBerry Limited and/or their applicable international subsidiaries and
affiliates will be third-party beneficiaries to this contract if you access the Services using Applications
developed for Apple iOS, Android, Microsoft Windows, or Blackberry-powered mobile devices,
respectively. These third party beneficiaries are not parties to this contract and are not responsible
for the provision or support of the Services in any manner. Your access to the Services using these
devices is subject to terms set forth in the applicable third party beneficiary’s terms of service.
The Services and all rights therein are and shall remain MOEVING’s property or the property of
MOEVING’s licensors. Neither these Terms nor your use of the Services convey or grant to you any
rights: (i) in or related to the Services except for the limited license granted above; or (ii) to use or
reference in any manner MOEVING’s company names, logos, product and service names,
trademarks or services marks or those of MOEVING’s licensors.
8. Your Use of the Services
In order to use most aspects of the Services, you must register for and maintain an active personal
user Services account (“Account”). You must be at least 18 years of age, or the age of legal majority
in your jurisdiction (if different than 18), to obtain an Account. Account registration requires you to
submit to MOEVING certain personal information, such as your name, address, mobile phone
number and age. You agree to maintain accurate, complete, and up-to-date information in your
Account. Your failure to maintain accurate, complete, and up-to-date Account information, including
having an invalid or expired payment method on file, may result in your inability to access and use
the Services or MOEVING’s termination of these Terms with you. You are responsible for all activity
that occurs under your Account, and you agree to maintain the security and secrecy of your Account
username and password at all times. Unless otherwise permitted by MOEVING in writing, you may
only possess one Account.
User Requirements and Conduct.
The Service is not available for use by persons under the age of 18. You may not authorize third
parties to use your Account, and you may not allow persons under the age of 18 to receive
transportation or logistics services from Third Party Providers unless they are accompanied by you.
You may not assign or otherwise transfer your Account to any other person or entity. You agree to
comply with all applicable laws when using the Services, and you may only use the Services for
lawful purposes. You will not, in your use of the Services, cause nuisance, annoyance, inconvenience,
or property damage, whether to the Third Party Provider or any other party. In certain instances you
may be asked to provide proof of identity to access or use the Services, and you agree that you may
be denied access to or use of the Services if you refuse to provide proof of identity.
By creating an Account, you agree that the Services may send you text (SMS) messages as part of the
normal business operation of your use of the Services. You may opt-out of receiving text (SMS)
messages from MOEVING at any time by following the directions found at resources. You
acknowledge that opting out of receiving text (SMS) messages may impact your use of the Services.
MOEVING may, in MOEVING’s sole discretion, create promotional codes that may be redeemed for
Account credit, or other features or benefits related to the Services and/or a Third Party Provider’s
services, subject to any additional terms that MOEVING establishes on a per promotional code basis
(“Promo Codes”). You agree that Promo Codes: (i) must be used for the intended audience and
purpose, and in a lawful manner; (ii) may not be duplicated, sold or transferred in any manner, or
made available to the general public (whether posted to a public form or otherwise), unless
expressly permitted by MOEVING; (iii) may be disabled by MOEVING at any time for any reason
without liability to MOEVING; (iv) may only be used pursuant to the specific terms that MOEVING
establishes for such Promo Code; (v) are not valid for cash; and (vi) may expire prior to your use.
MOEVING reserves the right to withhold or deduct credits or other features or benefits obtained
through the use of Promo Codes by you or any other user in the event that MOEVING determines or
believes that the use or redemption of the Promo Code was in error, fraudulent, illegal, or in
violation of the applicable Promo Code terms or these Terms.
User Provided Content.
MOEVING may, in MOEVING’s sole discretion, permit you from time to time to submit, upload,
publish or otherwise make available to MOEVING through the Services textual, audio, and/or visual
content and information, including commentary and feedback related to the Services, initiation of
support requests, and submission of entries for competitions and promotions (“User Content”). Any
User Content provided by you remains your property. However, by providing User Content to
MOEVING, you grant MOEVING a worldwide, perpetual, irrevocable, transferrable, royalty-free
license, with the right to sublicense, to use, copy, modify, create derivative works of, distribute,
publicly display, publicly perform, and otherwise exploit in any manner such User Content in all
formats and distribution channels now known or hereafter devised (including in connection with the
Services and MOEVING’s business and on third-party sites and services), without further notice to or
consent from you, and without the requirement of payment to you or any other person or entity.
You represent and warrant that: (i) you either are the sole and exclusive owner of all User Content or
you have all rights, licenses, consents and releases necessary to grant MOEVING the license to the
User Content as set forth above; and (ii) neither the User Content nor your submission, uploading,
publishing or otherwise making available of such User Content nwhich is not ofor MOEVING’s use of
the User Content as permitted herein will infringe, misappropriate or violate a third party’s
intellectual property or proprietary rights, or rights of publicity or privacy, or result in the violation of
any applicable law or regulation.
You agree to not provide User Content that is defamatory, libelouslibellous, hateful, violent,
obscene, pornographic, unlawful, or otherwise offensive, as determined by MOEVING in its sole
discretion, whether or not such material may be protected by law. MOEVING may, but shall not be
obligated to, review, monitor, or remove User Content, at MOEVING’s sole discretion and at any
time and for any reason, without notice to you.
Network Access and Devices.
You are responsible for obtaining the data network access necessary to use the Services. Your
mobile network’s data and messaging rates and fees may apply if you access or use the Services
from a wireless-enabled device and you shall be responsible for such rates and fees. You are
responsible for acquiring and updating compatible hardware or devices necessary to access and use
the Services and Applications and any updates thereto. MOEVING does not guarantee that the
Services, or any portion thereof, will function on any particular hardware or devices. In addition, the
Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic
9. Disclaimers; Limitation of Liability; Indemnity
The services are provided “as is” and “as available.” Moeving disclaims all representations and
warranties, express, implied or statutory, not expressly set out in these terms, including the implied
warranties of merchantability, fitness for a particular purpose and non-infringement. In addition,
Moeving makes no representation, warranty, or guarantee regarding the reliability, timeliness,
quality, suitability or availability of the services or any services or goods requested through the use
of the services, or that the services will be uninterrupted or error-free. Moeving does not guarantee
the quality, suitability, safety or ability of third party providers. You agree that the entire risk arising
out of your use of the services, and any service or good requested in connection therewith, remains
solely with you, to the maximum extent permitted under applicable law.
LIMITATION OF LIABILITY
Your use of the application is at your risk. Under no circumstances will Mmoeving, its employees,
agents or associates be liable for any direct, incidental, consequential, indirect, special or punitive
damages whatsoever (including without limitation, costs and expenses of any type incurred, lost
profits, lost data or programs, and business interruption) arising out of your access to, use, inability
to use or the results of use of the website, any website linked to application, or any materials
contained at any or all such websites (including but not limited to those caused by or resulting from
a failure of performance, error, omission, linking to other websites, interruption, deletion, defect,
delay in operation or transmission, computer virus, communication line failure, or destruction,
unauthorized access to, alteration or, or use of any computer or system), whether based on
warranty, contract, tort, negligence, strict liability, or any other legal theory and whether or not
Moeving was advised of the possibility of such damages.
Moeving shall have no liability or responsibility for any acts, omissions, or conduct of any user or
other third party. Moeving’s obligations and responsibilities regarding its services are governed
solely by the terms and conditions provided herein.
In no event shall Moeving nor its directors, employees, agents, partners, suppliers, or content
providers, be liable under contract, tort, strict liability, negligence, or any other legal or equitable
theory with respect to the service (i) for special, indirect, incidental, punitive, or consequential
damages of any kind whatsoever, (however arising), (ii) for any bugs, viruses, trojan horses, or the
like (regardless of the source of origination), or (iii) for any direct damages.
You agree to indemnify and hold MOEVING and its officers, directors, employees and agents
harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys’
fees) arising out of or in connection with: (i) your use of the Services or services or goods obtained
through your use of the Services; (ii) your breach or violation of any of these Terms; (iii) MOEVING’s
use of your User Content; or (iv) your violation of the rights of any third party, including Third Party
10. Trade Marks and Other Proprietary Rights
The trademarks, names, logos and service marks (collectively “trademarks”) displayed on the
Application are registered and unregistered trademarks of MOEVING.
NOTHING CONTAINED ON THIS APPLICATION SHOULD BE CONSTRUED AS GRANTING ANY LICENCE
OR RIGHT TO USE ANY TRADE MARK WITHOUT THE PRIOR WRITTEN PERMISSION OF MOEVING.
All other information including but not limited to photographs, product names, layouts, designs, text
contents, etc. (which are not part of common public knowledge) are protected by the inherent
proprietary legal rights bestowed upon MOEVING as the author, owner and publisher of such
ANY UNAUTHORIZED EFFORTS TO REPRODUCE, COPY, UTILIZE OR COMMERCIALLY USE; ANY OR ALL
OF SUCH PROPRIETARY MATERIAL SHALL CONSTITUTE TO BE A VIOLATION OF THE LEGAL RIGHTS
VESTED WITH MOEVING.
11.Integrity and Severability
These Terms and other referenced material are the entire agreement between you and MOEVING
with respect to the Services provided through Application, and supersede all prior or
contemporaneous communications and proposals (whether oral, written or electronic) between you
and us with respect to the such Services and govern the future relationship. If any provision of the
Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the
minimum extent necessary so that the Terms will otherwise remain in full force and effect and
enforceable. The failure of either party to exercise in any respect any right provided for herein shall
not be deemed a waiver of any further rights hereunder
MOEVING shall not be liable for any failure to perform its obligations hereunder where the failure
results from any cause beyond the MOEVING’s reasonable control, including, without limitation,
mechanical, electronic, or communications failure or degradation. The Terms are personal to you,
and are not assignable, transferable, or sublicensable by you except with the MOEVING ‘s prior
written consent. MOEVING may assign, transfer, or delegate any of its rights and obligations
hereunder without Your consent. No agency, partnership, joint venture, or employment relationship
is created as a result of the Terms and neither party has any authority of any kind to bind the other
in any respect. In any action or proceeding to enforce rights under the Terms, the prevailing party
writing and will be deemed to have been duly given when received, if personally delivered or sent by
certified or registered mail, return receipt requested; when receipt is electronically confirmed, if
transmitted by facsimile or e-mail; or the day after it is sent, if sent for next day delivery by
recognized overnight delivery service.
13. Governing Law and Jurisdiction
The terms contained herein or as modified from time to time shall be governed by and construed in
accordance with the Indian laws and any disputes will be decided only by the courts at [New Delhi]
MOEVING may give notice by means of a general notice on the Services, electronic mail to your
email address in your Account, or by written communication sent to your address as set forth in your
Account. You may give notice to MOEVING by written communication to Unit 914 A, 9th Floor BPTP
Park Centra Sector 30, Gurugram, Haryana, India 122001
We hope you will be pleased with our services. For any disputes arising out in our payments or
services, all you need to do is just mail us @ [email protected]
We will be happy to look into the issue and assist you. If any refunds are applicable, we will process
the payment within 7 business days from the closure of the issue.
Please feel free to contact us in case of any queries, we will be happy to serve you.